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How long does delivery take?
After you place your order, we need 1 week to handcraft the products and get them ready for shipment to the distribution center. Once your order is processed, you can expect to receive your package within 7 to 14 days, depending on your location and the shipping method you choose.
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How do I track my order?
After your order is shipped, please allow 24 to 48 hours for the tracking number information to be fully updated in the courier company's system. Please note that your order is actually in transit, and there is no delay in the delivery of the package except for the update of the tracking number status. You can check the logistics progress on the official website of the postal service in your country/region or through our order tracking page here.
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Oh no! I entered the wrong shipping address.
It is the buyer's responsibility to ensure that the shipping address provided is accurate. We do our best to speed up order processing and delivery, so there is only a very short window of time to correct an incorrect shipping address. If you find that you have entered the wrong shipping address, please contact us immediately.
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What should I do if my package is lost or stolen?
We are not liable for lost or stolen packages. If the logistics information shows that the package has been delivered to your address but you have not received it, please report the issue to the corresponding courier company. If you are unsure about the specific steps to take, you can contact our customer support team for assistance.
