Refund & Return Policy

Return & Exchange Service Procedure

1. Contact Customer Service to request detailed return instructions.
    
   Email: service@stylishnooks.com
2. You will receive an email notification once your return/exchange request has been approved.
3. Pack the item securely and ship it back to the address provided in the approval email.
4. Once we receive and inspect the returned products, we will process your refund or send out your replacement promptly.

Eligible Return & Exchange Conditions

• The product customization details do not match your order request, or there is an error in the customization process.
• You received the wrong item, a broken item, or a product with manufacturing defects/poor quality.

Non-Eligible Return & Exchange Scenarios

• Returns requested beyond the 30-day window from the date of delivery.
• Non-quality issues with personalized or customized products.
• Products damaged due to misuse, mishandling, improper storage, or poor maintenance.
• Returns due to incorrect size selection made by the customer.
• Returns based on personal preference, change of mind, or similar subjective reasons.

Return & Exchange Instructions

• Returns sent without prior authorization will not be accepted or processed.
• All return requests must be initiated within 30 days of receiving your original order.
• Items must be returned in their original, unused condition—free of scratches, signs of wear, or alterations (including resizing, engraving modifications, etc.).
• We recommend using a local postal courier for returns. Avoid using DHL or other international couriers that may incur additional customs duties, as these fees will be the customer’s responsibility.
• Any promotional gifts included with your order must be returned along with the main item. If promotional gifts are missing, their retail value will be deducted from your refund amount.
• You will be responsible for all return and re-sending shipping fees, unless you received a damaged, defective, or incorrect item (in which case we cover the fees).

Important Notes

• The return address is not the same as the shipping address on your package. Always contact our customer service team first to obtain an authorized return address.
• Products marked as engraved, customized, personalized, or final sale are non-returnable and non-exchangeable.
• For customers located in the United Kingdom and EU countries, 20% Value-Added Tax (VAT) will be deducted from all refund amounts.
• For returns/exchanges of broken or defective items: You must provide clear photos showing the damage/defect and a detailed description of the issue. If you are unable to provide photos, please inform our customer service team, and we will assist you with alternative verification steps.